Approximately 2 weeks ago, we took our little dog Bennie to the groomers to have a hair cut. When I arrived to pick him up, he couldn't open his right eye and was rubbing at it. The groomer at first said she wasn't going to charge us for the hair cut because she didn't know what happened to his eye. She said she had clipped closer to his eyes than usual, but that she had also used a stronger shampoo than usual as well so she wasn't sure if she had irritated his eye by getting shampoo in it. She ended up charging us full price for the hair cut, and asked us to please call her and let us know how everything progressed.
The next day his eye was just worse, so we called the Vet to come and have a look at him (our vet makes house calls.. pretty cool eh?). As it turns out, there was a very large scrape on Bennie's eye ball, more than likely from the clippers. We got drops for that, let the groomer know what had happened, and she later called back and left a message apologising and offering to refund the cost of the hair cut or pay for the vet visit, stating she would call us back later to talk to us about it. Since then, she has not called us back, and the scrape has cleared up nicely, but what we didn't catch the first visit was the skin infection he has. I had the Vet come again today, and he has said that the infection was probably caused by the groomer's equipment. So, now we have shelled out more than $300 for vet costs and for antibiotics etc... and haven't heard from the groomer since.
I called her again today to give her and "up-date" on Bennie's progress. (she screens calls as she has never once answered the phone)
We weren't going to worry too much about the cost of the first vet visit, because accidents happen, and we thought that maybe the groomer could just give us a free grooming or two if she felt she had to make up for what she had done. But now, It is getting costly. Should we ask the groomer to pay for the last vet visit?
This is still not resolved as the vet says that if this treatment we have Bennie on right now doesn't work, we will have to do more invasive tests to see if he's got a skin parasite.
What do you think we should do ???